Support
We’re here to help you get the most out of Prompt.
Quick start
Getting started with Prompt:
- Download Prompt from the App Store
- Create your parent account
- Connect your teen’s device
- Choose subjects together
- Start seeing progress
Need help? Email us:
Common questions
For answers to frequently asked questions, visit our FAQ page.
Contact us
- General enquiries:
- Technical support:
- Ambassador programme:
Response time: We aim to respond within 24 hours on weekdays.
Ambassador programme (closes 21 Dec 2025)
If you’re a family with a teenager (aged 12-16) using Prompt, you could win prizes by sharing your experience through a short video testimonial.
Top 3 winners will each receive an Apple Watch or £250 in App Store/Amazon vouchers (winner’s choice), plus free use of the app for one year. Seven runners-up will each receive a £30 Amazon voucher and free use of the app for one year.
Visit www.thepromptapp.com/ambassador to learn more. Competition closes 21 December 2025.
Follow us
Stay updated with tips, educational content and app updates:
- Website: www.thepromptapp.com
- Email: